JL
John L
1 reviews | Active since Mar 2016
01 Mar 2016, 07:29
BAD ACCOUNTS DEPARTMENT
I migrated to unlimited lite package, the migration fees came to R7307 which is stated in the contract it will be waived in other words cancelled.<br> <br> This morning a debit order comes off for the exact amount. Meaning Telkom Mobile defaulted as per the contact.. I called the call centre and apparently Telkom does bot have a head-office or a accounts department with whom I may liaise with to realise this matter.<br> <br> I was dealing with the branch in Tygervalley the consultant named Lyle Cable gave me excellent service all notifications and BACK ups was e-mail to Telkoms back off to waiver the fees timeously and still Telkom ****s it up ****ing unprofessional <br> <br> <br>
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Replies (1)Telkom's replyOfficial
01 Mar 2016, 07:55Hello RAGNAR,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Telkom Social Media Team
Telkom's reply01 Mar 2016, 07:55
Official
Hello RAGNAR,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
***
Regards
Telkom Social Media Team
