Bad accounting

This is really making me very angry as I am relying on my internet to work and get paid. It had brrn two months now that they do not have any idea of what is going on in the accounting department.

First they debit order an amiunt that makes no sence, then when it is queried by us they do not have any record or answers. Then they receive a payment on my account but do not know where it comes from, so as we are in crediet according to our records they have the odasity to send an sms to say the account is outstanding and when contacting them they say we are in crediet and to ecnor the sms now the switched off our internet and have no idea how come it is off as we are in crediet o but wait there is more.

TWO DEBIT ORDERS OF AN UNEXPLAINED AMOUNT LOADED IN THE ACCOUNT AS THEY DO NOT KNOW WHY

*** I AM FURIOUS NOW AD THEY DI NOT HAVE ANY IDEA OF WHAT IS GOING ON AND ALSO NO RIGHT TO SWITCH OFF OUT INTERNET IF WE ARE IN CREDIET