Bad

Good morning,

I am really horrified by the services of Telkom. I've been a customer for 5 years, and to experience what I am today is just extremely horrible. My Telkom account is up to date. Telkom tried to debit an amount early, but since there was no money in the account, I had to make an EFT payment. My account was confirmed to be up to date with Telkom, yet collections deducted an extra R356.00 from my account. I called Telkom twice yesterday, and they confirmed that my account is up to date and that the next debit will take place on the 4th for an amount of R780. Last night, Telkom tried to take this amount twice. What am I to do? More money was deducted as per the normal debit, and I have no way of getting through to anyone. I speak to different people daily, but I receive no assistance.