AJ
Angela J

1 reviews | Active since Jul 2016

12 Jul 2016, 08:12

Back to Stone-age

<p> </p> <p>HI</p> <p>I asked telcom for a relacation on the 23 May 2016. On the 27 may i confirmed with them that uis being done. On the 30 th when i called them and asked why is it not done yet they informed me that the order was cancelled. W had to apply for a new line. On the 31 may 2016 we did sales person told us it will be about a week. After many calls being **** to and some persons at call centre hanging up on you i got notice that it will be done on 1 JULY 2016. The technician come and told me after installation i can wait 45 min then call my ISP so they can connect my ADSL. They informed me they cant do it cuz there is an open order on my line. So calling telkom again , for more lies, then i found the telkom customer care page on 9 July they did their part and the order on my line was closed very fast. I again contacted my ISP and then went to order the migration off the ADSL. I was told wont be long now. But yesterday i received an email from them saying it will take another 7- 14 days cuz a technician must come out again to do something. WHY MUST I SUFFER CUZ OF MANY TELKOM ERRORS THAT HAVE BEEN MADE. They should care enough about ther customers and go another mile to get me online . Been waiting 50 days already. C`mon this is unreal. Had to buy R800 8ta data and still couldnt use my online programs wich is paid in $. Not pleased at all.</p>

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Replies (3)
Telkom
Telkom's reply12 Jul 2016, 11:48
Official

Hello CharmzZ

Your query has been sent to our fulfillment team for assistance.

Your reference number :AI***

Regards

Noleen

Telkom Social Media Team.

Best regards,

AJ
Angela J's update13 Jul 2016, 10:54
Reviewer Update

HI

thank you for your response. I need to know if i have to wait another month for such a basic thing. Is not like they have to build a telkom shop or anything? Not even 3 years ago it did not take asny longer than 3 days ( and 3 days was long) now im waiting over 50 days to go online and i lost so much cuz of it.

TY

AJ
Angela J's update14 Jul 2016, 10:10
Reviewer Update

Hi

14 Days since I asked for my ADSL to be activaterd. 52 days for the entire prosess. Still i dont have my internet up. I resally wanna know why not, bc this is all TELKOMS fault and errors. Everywhere i turn for help people say wait. I have weaited long enough. My internet was suppose to be active on 27 MAY. we in July. Is there anyone that is able to help, without telling me they busy working on it, i need action not words and empty promises

FRUSTRATED