Back log on cancellation of services

<p>I send through a service cancellation request on the 14th of July. <br />I received a confirmation mail to say that my request has been received. <br />A month later I phoned as the service was still active and was informed that there is a backlog and that it will be escalated. <br />To date this service is still active and i have had no feedback. i am currently paying R800 permonth for a service that i am not using. Please assist.</p>