Back and Forth But Still No Result

<p>In January 2017 I changed my internet service provider from Telkom to Afrihost. When I went into the Telkom store I filled out a form clearly marking that I just to to cancel the Data from Telkom to Afrihost. For the past three months, Telkom suspends my line and places it in a holding pool. Everytime I call Telkom I have to explain to them that I merely canclled the Data and not the line. The data will be supp**** by Afrihost but the ADSL will still be with Telkom. </p> <p>However, I am still sitting with this problem whereby my line gets cancelled every month. It takes Telkom 48-72 hours to resolve the problem which leaves me without internet for at least 3 days. The worst is that it seems that all the Telkom consultants have a rehersed script. Each consultant tells me a different story. I spoke to technical support and they say that its an issue with billing, Billing then says there is nothin wrong on their side and that I must speak to technical support. Finally after 3 months I was directed to the sales department who are actually the ones who handle the line. Sales eventually explained that it was a mistake on the system and that the line is sitting in a holding pool and they will reverse the line back to Telkom. The biggest shock came today when I spoke to sales and they indicated that we have been paying for the data for the past 3 months.</p> <p>When I ask for a reference number I am told that there is no reference number for the call.</p> <p>This is totally ridiculous.</p>