baaad service from telkom still on going

I complained about Telkom on helo peter I then received a call from someone at Telkom saying they will<br> be in contact and apologized but since then a week ago no one but in stead I get a sms saying further action will<br> be taken on my out standing account after they apologised and said it will be sorted out <br> HOW PATHETIC CAN THEY STILL GET <br> they still plan on billing me even after I disconnected my line .<br> the sms says I must contact VVM on *** with<br> reference *** BAAAAAD SERVICE .