GW
Gerda W
1 reviews | Active since Aug 2015
25 Aug 2017, 15:52
AZTECH ROUTER INDEFINATELY OFF
Internet has been off for a week. Eventually after phoning 4 night and holding on for 2 hours at a time managed to get through just to be told that there is a hardware issue on the aztech routers and that they do not know when or if it will be fixed or if it can be fixed. but that i am welcome to purchase my own router and i will have internet access. unacceptable as i am paying for a service that i am no longer receiving. i will be going to Telkom tomorrow and i will be closing my account with them and take out a contract with another service provider who is prepared to provide me with a service.
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Replies (4)0
Replies (4)
Telkom's replyOfficial
02 Sept 2017, 09:48Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply02 Sept 2017, 09:48
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
04 Sept 2017, 14:17Good Afternoon
So sorry for the delay & any frustrations caused, Can we trouble you to please private message the affected number please so our team can assist with this matter.
Thanks in advance
Regards
Jawaad
HelloPeter Team
Best regards,
Telkom's reply04 Sept 2017, 14:17
Official
Good Afternoon
So sorry for the delay & any frustrations caused, Can we trouble you to please private message the affected number please so our team can assist with this matter.
Thanks in advance
Regards
Jawaad
HelloPeter Team
Best regards,
Telkom's replyOfficial
08 Sept 2017, 13:43No Response. Kindly log another query if you are still experiencing issues.
Best regards,
Telkom's reply08 Sept 2017, 13:43
Official
No Response. Kindly log another query if you are still experiencing issues.
Best regards,
GW
Gerda W's updateReviewer Update
13 Sept 2017, 11:07Thank you for responding. The only way that this issue could be resolved was for me to purchase a D-Link router from Telkom. Unfortunately at my own expenses but there was no other way to get my service reconnected. The cost involved was purchasing a new router as well as data bought for my integrated sim. Had 100 gigs of data for the month of August of which I only used 17gigs.
However this have resolved the issue of no internet so better to just move forward.
GW
Gerda W's update13 Sept 2017, 11:07
Reviewer Update
Thank you for responding. The only way that this issue could be resolved was for me to purchase a D-Link router from Telkom. Unfortunately at my own expenses but there was no other way to get my service reconnected. The cost involved was purchasing a new router as well as data bought for my integrated sim. Had 100 gigs of data for the month of August of which I only used 17gigs.
However this have resolved the issue of no internet so better to just move forward.