AWFUL, TERRIBLE SERVICE

<p>WE HAVE BEEN TRYING UNSUCCESSFULLY TO GET ASSISTANCE FROM TELKPM TO RECONNECT OUR FIXED LINE. THE ONLINE CHAT AGENTS ALL PROVIDE DIFFERENT INFORMATION, EVERYONE KEEPS TELLING US THE SAME NUMBER TO CALL THEIR CALL CENTRE 10210 WHICH WE KEEP TELLING THEM WE CANT USE AS OUR TELKOM LINE IS DISCONNECTED WE NEED TO BE ABLE TO CALL FROM ANY PHONE. NOBODY INCLUDING THEIR SOCIAL MEDIA AGENTS IS GETTING THIS VERY SIMPLE FACT. WE HAVE PROVIDED OUR PHONE NUMBERS FOR THEIR TEAM TO CALL US ITS BEEN 5 DAYS NOTHING HAS HAPPENED , AFTER EXPLAINING TO THEIR SOCIAL MEDIA AGENTS TODAY THEY GAVE US SARCASTIC RESPONSES LEADING TO THE SAME THING "CALL US FROM A TELKOM LINE". WE DO NOT HAVE A TELKOM LINE WE ARE TRYING TO GET ONE RECONNECTED. THIS IS RIDICULOUS AND BEYOND FRUSTRATING AND SHOWS NO COMMON SENSE IN THEIR SYSTEMS NOR IN HOW THEY TRAIN THEIR PEOPLE. </p>