Awful Telkom Service

I signed agreement with Telkom on 12 May 2018 for 10 Mb/s fibre connection and the migration of the telephone (voice) onto the fibre as well. Telkom commenced billing me for fibre from 22 May and it wasn't even installed. I logged dispute on 22 May (Case no ********** 7) and again on 29 May ( # ********** 7) and as of 28 June, more than a month later, they have not even assigned it to anyone for resolution. I was informed today that it would be escalated, but this is not for the first time that I have been told it has been escalated. As at 28 June, the internet works intermittently (on for about 40 secs and off for 40 secs which appears to be a Telkom server problem) since it was installed on 7 June. My 4 Mb/s ADSL connection is more responsive. The voice has not been transferred and is stuck in some back office, forever it would appear!! I received a case number IT ********** for the voice part of it on 11 June. After 7 weeks all I have is case no's, no action to resolve, and a monthly bill for a system that doesn't do what it is supposed to. I have also logged faults on the Telkom Web Page and nothing.......