Awful Service! Please Help Me!

@Telkom

I called in to the Telkom Call Centre on 15/02/2021.

Someone assisted me with cancelling my contract. I sincerely requested that my number not be cancelled because I have been using this number for 20 years.

Today, 16/02/2021 I get a SMS that my contract has been cancelled and my number is deleted. So now I am stuck in a rut and cannot get or make phone calls! I use my number for business and I cannot work at this moment.

This is very bad! This is after I asked my number not to be deleted. I have called the Call Centre a number of times and I have been told its going to take 48+ hours! I cannot wait that long. My contract ended a year ago, I now just want it to be prepaid because I cannot use the data I pay.

Please can someone help.

Phone number in question: *** You can call me on ***