Awful Service by Telkom
<p><span style="color: #555555; background-color: #ffffff;">Telkom sales agent called me in November 2016 asking if I want to sign up for a WiFi router for only R129 a month. She have me all the details and after a lot of questions I agreed. I followed the whole procedure and then a few days later this mobile WiFi router arrived at my work with a Telkom Sim card. I tried to set it up when I got home but was stuck so I called the call centre and they tried to walk me through the procedure once I connected it to my computer. I made all the relevant changes in the settings but yet it still did not work. A week later I then went into the Telkom branch at Bayside Centre in Table View. I spoke to a you'd guy there by the name of Heinriche. He was very helpful with regards to patience and assistance. He said that it was a setting about the area that I live in as it needed to be in data roaming mode. I didn't know there was a difference. Then I went all the way back home and tried it. This thing still did not work I called him and he advised me to go back to the store. When I did that a week later I was told that Heinriche no longer works there. Another lady tried to assisted me, attitude and all, I informed her that I want to give it back and cancel it as I havent used it at all. She said that it will not pick up in my area as there was no coverage. She said I can complete the cancelation forms and give the router back to her which I did. She informed me that the accounts department would contact me with regards to the refund as I never used any of the data due to no network coverage. Nothing was ever done and I have still not been contacted by Telkom accounts department. I have tried calling the call centre number as well as the brach to find out what's going on but nobody can help me but yet Telkom keeps debiting my account each month. I went to FNB to stop the debit order but the brach manager at Sanlam Centre Parow advised me that Telkom keeps changing the referenxe number on their side therefore i must come in to stop the debit order every month. This is wasting my time, petrol and patience. I want my full refund back, every cent they have taken off my account.</span></p>