Awful service and no customer communication!

Telkom failed to do an adsl nstallation on two occasions without any follow up or communion. Bad customer service as the call center agents don't know what notes on the system mean. I asked to speak to manager and not a single manager was available, appenrently all the managers were in a "meeting". Bad service overall. Still waiting for an installation. Still with Adsl even though I PAID for installation. Right now the entire process is pending and no date currently scheduled for an installation. Very dissapointed. Very dissatisfied!