Awful service and network provider

On the 25/04/2025 double the amount was debited. When I called they couldn’t explain it why and was told it’s going to be escalated and take a number of days. I called again after a month and still no reason for the amount. I kept on calling and being called I will receive a call. It is almost a year still waiting on the call and explanation for the amount. Such a group of *********** individuals, no sense of urgency nor outcome of queries. I never thought this will happen to me because I make sure payment is received every month. Telkom I want my money and explanation for the amount!!!! I was about debiting amounts that are not on contract. My money please!!!