Awful service, and I'm not even a customer yet

<p>Tried to sign up for month to month LTE internet (not even a contract) and was asked for a ridiculous amount of documents (bank statements, etc) for a 'credit check'. Makes no sense given that i was not signing up for a long term engagement. Was notified a week later that my case was 'resolved,' so I assumed everything was ok. Turns out the application was denied because my name did not match my bank documents, even though I provided original stamped bank docs. No one called me to notify me of this. Now I have to submit more bank documents and will have to wait again for a simple working Sim card. Will cancel everything and go to vodacom. If they make life so difficult for such a simple service, they dont deserve my business. Avoid at all cost. </p> <p> </p> <p>Also there is no way to escalate complaints within the company and no one seems to care. Special mention to the staff at the mall of africa store who failed to notify me of the issues.</p>