Awful service!

I have been trying to get through to your Business Retentions department for the past 4 days now. Everyday I hold on for at least 2 hours to try and get through to the correct department but your *********** staff members keep transferring me to the residential departments even though I explicitly phoned 10217 and asked to be put through to the business department. I give them the number in question thus they can clearly see that I am a business customer so why transfer me to the residential department and waste my time!!!! You need to seriously improve your customer service and the amount of consultants you have. <br> <br> This is unacceptable. I have sent through 3 termination letters to 2 different email addresses but the line is still active! I need to transfer my DSL to a different service provider. To me it seems like I will never be able to do that because of your pathetic staff and system.<br> <br> Please rectify this asap!