Awful service

<p>I have a smart one rate contact with telkom and everything was going great till last month in March. My subscription data was finished so I decided to buy 1GB of data for R99 on monthly spend limit through my Telkom App. I punched in the necessary data required and pressed send. I got a error message that read " Oops something went wrong please try again" and I tried again and the same error message. So I decided that I will try again later. Shortly after a minute I got 2 messages notifying me that I was loaded with 2 1Gigs of data. So I immediately called the customer care and I logged a case. They said they will remove that 1Gig. 72hours later I got a call from their consultant saying they removed the data as asked. Last week Friday I was checking my data usage for the month and I found out the other 1Gig is still there and I'm now using it and I called again and asked why they didn't remove it and I was told that if a data bundle has already been loaded they can't take it back but since I logged a complaint they will not charge me for the other 1Gig as the mistake was theirs. Tonight I call them asking for my statement so I can make an EFT payment and then I see that I have been charged for this data and when I ask the lady why I have been charged because her other colleague said I won't be charged and she told me it's because I used it. But how can you have data on your phone and make sure you don't use it and if you use it you pay? Data you didn't ask for! It's seems like they are forcing me to buy it now. I had 3 different stories from 3 different people about this data. Like who should I listen to now??? I am not paying for that so they must make a plan about it.</p>