DF
DUANE F

1 reviews | Active since May 2015

12 May 2015, 12:01

AWFUL SERVICE

Have been receiving the worst service of my life. My internet line has been unstable since March, and despite numerous complaints via the sms reporting system, 10210 and the online escalation centre, they do not repair the problem, and just close the case without explanation! And all the while I am expected to pay the full line and ADSL costs! I am now exploring alternatives, as this is beyond ridiculous. Below is a list of Reference Numbers and dates opened:<br> REFERENCE NUMBER DATE CREATED<br> 520CRK220315 23-Mar-15<br> 423CRK060415 07-Apr-15<br> 994CRK090415 10-Apr-15<br> 895CRK150415 15-Apr-15<br> 942CRK230415 23-Apr-15<br> 361CRK080515 08-May-15<br>

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Replies (1)
Telkom
Telkom's reply12 May 2015, 13:27
Official
Hello duane.frank,

Thank you for allowing us the opportunity to assist further on your query.

Kindly note that this matter is currently being investigated by our Technical Team and feedback will follow. ***

We sincerely apologize for the inconvenience.

Kind Regards
Tebogo Nash
Telkom Social Media