1 reviews | Active since Jun 2016
Awful service
<p>It took more than 12 days to update my billing address and have Telkom correct their spelling of my name. Nobody could help me, everybody lacked empathy and a willingness to actually help. I got passed from person to person which each person caring less than the person before them.</p> <p>How does a simple process like this take more than 12 days to get done? That is an absolutely shocking and unacceptable level of service. </p> <p>In addition I was faced with a pathetic level of service, slow email response time and a non-functional online chat service.</p> <p>Altogether an unsatisfactory experience and complete waste of time</p>
Good day Wozzle
Thank you for making contact with us. Please e-mail us with the changes to be made and your ID number for our team to assist. Details to follow.
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Good day Wozzle
Thank you for making contact with us. Please e-mail us with the changes to be made and your ID number for our team to assist. Details to follow.
Apologies for the inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team
Hi Moenieb,
Thanks for the prompt reply, however, I have very little confidence in Telkom's ability to actually resolve this issue. I'm quite sure that I'd just hand over my details to you, and then you'd just forward my request to another department/person. Then I'd have to wait forever and hope and pray that the spelling was done correctly.
The fact that I had to create a profile and Hellopeter and post a complaint before I got prompt/efficient service further speaks to the fact that there is something seriously wrong with Telkom customer service.
Feel free to keep the wrong billing address and name on file, it doesn't bother me at all. I'm not going to stress myself out by trying to keep my details updated and correct. This is a Telkom problem, not my problem. I was just trying to be a good customer. If you wanted customers to keep their details updated, you would have made this process much easier.
Hi Moenieb,
Thanks for the prompt reply, however, I have very little confidence in Telkom's ability to actually resolve this issue. I'm quite sure that I'd just hand over my details to you, and then you'd just forward my request to another department/person. Then I'd have to wait forever and hope and pray that the spelling was done correctly.
The fact that I had to create a profile and Hellopeter and post a complaint before I got prompt/efficient service further speaks to the fact that there is something seriously wrong with Telkom customer service.
Feel free to keep the wrong billing address and name on file, it doesn't bother me at all. I'm not going to stress myself out by trying to keep my details updated and correct. This is a Telkom problem, not my problem. I was just trying to be a good customer. If you wanted customers to keep their details updated, you would have made this process much easier.