Awful service

I went to a Telkom branch in Wonderpark Pretoria to upgrade my data line and the application was done and they said they will call to let me know if it is approved.<br> <br> After 2-3 weeks i eventually hear from the consultant that helped me (Kgaogelo) who told me its approved, i told her i will come collect the next weekend and she said its fine, when I went to the branch on that weekend she was off and was assisted by another consultant (thabang) who told me they couldnt scan the laptops out, and that nothing was reserved for me.I told him I will come back when they can scan them out and that they should let me know... no feedback for a whole week+ and next i get a call from Kgaugelo saying they cancelling the upgrade as I'm taking time to fetch the stuff... I explained to her what happened when I went there and she said she will see what to do and call me back... till today no call from her.<br> <br> The lack of feedback from them is annoying, they never seem to know what to do or say and everything must happen on their terms. I am such an unsatisfied Telkom client because there is always issues with them. And this is only a piece of what I have experienced with them. Seriously unhappy.