Awful experience with Telkom
<p>App**** online for a Telkom line and ADSL package on 21 April 2017. Got an SMS to confirm my application was "approved during our pre-vetting process" on the same day. Followed up a few weeks later and they asked for more details, said my application was waiting on more info. Apparently applying online is not enough, you still have to call in?! I completed all fields precisely. They advised I can use my ID number as a reference for following up on the application.</p> <p> </p> <p>Then 2 weeks pass and I again follow up - only to be told that there is no record whatsoever of my application! So I start all over again from scratch, apply again over the telephone with the 10213 call centre. They now give me an order reference number for the first time. Previously I was told my ID number was the reference number.</p> <p> </p> <p>Call them again on 20 June to follow up (now a full 60 days since I app****!!!) and the order reference number cant be traced (unbeleiveable but true) but they now find the order by using my ID number. They can't say when I will get service, only that my order is "awaiting an installation date".</p> <p> </p> <p>So as it stands a full 2 months after having app**** for a new Telkom line and ADSL, still seem no closer to actually getting service from Telkom. What a helish, despicable experience..... and still I wait...</p>