Awful Customer service

I ordered the Telkom April Fibre special which includes free installation. After 1 month of waiting, without any communication a technician arrived only to say that he cannot install - i must get an electrician to install a trunking and the call centre will then assign a technician to come back to resolve. How is this free installation? 7th of May and no one cares to follow up or assist? IS it really worth is dealing with Telkom with such poor customer service?? The cap is 8m free installation, my home needs 4m - how does this become my cost??? I have requested a manager to contact me! I have spent hours of my valuable time on the phone with customer care that don't know how to resolve a thing!!