Awful Customer Service

I have recently had the misfortune of dealing with the Branch Manager of Telkom Mobile at the Liberty Midlands Mall. I have been trying to renew my contract for about a month now. At first I did change my mind from one mobile device to another but that did not make a difference as the store had no stock of either. After numerous telephone calls and emails to the Branch Manager I finally spoke to him on Friday 2 October 2015 and was advised that the device I requested had just arrived in the specific colour. I was told that he would call me in an hour. I am still waiting for that call. <br> <br> I was quite annoyed when I went in to the store today for the renewal and nothing was reserved. I have a new mobile device but not very happy with the customer service that was provided and it is not what I had ordered.<br> <br> I am extremely disassatisfied with the manner is which the above was handle, I do understand that I am just one customer with a little contract compared to the unlimited ones but I do think that I deserve some sort of respect and courtesy of a call back when I am promised one.