Awful connection AND customer service on faulty Telkom Mobile line

<p>Since the beginning of September (over 2.5 months)I have been struggling with intermittent connection on my Telkom Mobile service, especially on the data conenction when the phone switches to roaming on the MTN network.</p> <p>I reported this to Telkom initially and checked the phone settings etc which did not help. I reported the issue again and heard nothing back. I escalated it serveral times over the phone and then went into a store to complain. I was then told that a technician would come to see me within 7 working days to assess the issue on the phone itself. Noone contacted me at all. I called customer service again and was told I would be called back within 4 hours to resolve the issue. Needless to say, no-one called back. I followed up again and still nothing happened. <br />This has happened so many times I have lost count (at least 5). I am at a loss about what to do since neither the stores nor the customer service call centers help or follow up on promises. <br /><br />This is a clear breach of contract, so the comapny is not able to offer a reliable service but they are able to reliably bill me each month for it. That is both ********* and ******* since the terms of service and consumer rights state that I should get a fair service for what I pay for as agreed in the contact.</p> <p> </p> <p>I would sincerely request that someone from Telkom mobile contacts me asap to resolve this issue before I go the legal route.</p> <p> </p> <p>My case reference number is ********** 5 and my telkom cell number is 072 ********** .</p> <p> </p> <p>Kind regards,<br />Patrick</p>