Awful Client service

I recently took up a Contract Mobile, I first did the application online and they failed to contact me or process my application. I then tried their sales number 10213 and was assisted, I was informed of the turnaround time, when the time came for my phone to be delivered, nothing happened. I called back in to follow up and track my order, no one could assist, not even Nathi who was the Team leader on duty. When I eventually got a response I was informed that request for courier was not done however they debited my account. I called back to cancel the order and this too was a mission. My refund has not been processed, no feedback is given and all they can say is "we understand how frustrating this is but collections is busy with your query". So I took time off, to apply in store, application was successful. I asked for a number change, which the consultant said will take 24 hrs. 24hrs later I lost my old number and now no one knows when I'm getting my number back, apparently my number now belongs to a Mr Aaron. I called their call center and the info I get is the process is in the semi final stage. I asked to speak to the Manger on duty (Paul ) however he couldn't come to the phone as he was busy but promised to call me. I'm still waiting for his call, to explain this number change process as no one could give me a straight answer and I'm waiting for Nathi to give me the progress on my cancelation request and also their collection department for my refund. Telkom or its employees have made promises and none of these have been fulfilled..

This is unacceptable client service and I'd like for TelkomSA to listen to all the recordings of all the calls I've made and give me feedback on these issues.