AWARDS

<p>Telkom most certainly qualify for the following awards: Worst Company and Worst Client Service and my reason for that is below.</p> <p>On 11 March 2016 I received a letter from Telkom to say that my fixed term internet agreement with them will expire on 9 June 2016. However they said that the agreement will continue on a month-to-month basis unless I give them 20 days notice before 9 June to terminate the service. They were also kind enough to say that I can alternatively sign for a new agreement at any Telkom Direct Store and they will give me a new free modem in return.</p> <p>On 12 June I discovered that my internet was off and contacted Telkom to find out what the reason might be. I was then told by the internet assistant to contact the accounts department during office hours for my service was suspended. I then also discovered that my voice line was suspended as well.</p> <p>On 13 June I contacted them and was told that an audit was place on my line. Nobody could provide a reason for the audit. I was put through to 4 other ladies but with no joy, explanations or answers. I was however promised that they will phone me back with a possible explanation. That same afternoon I phone once again with no joy after having spoken to another 5 ladies.</p> <p>On 14 June I reveived a number of SMS's requesting me to rate the Telkom Service. I obviously gave them a bad review where-after they had the audacity to ask me why I am so upset about their service.</p> <p>A week later I received a call from a Telkom lady wanting to find out the reason for me being that upset. I told the lady that I am driving and cannot take her call. We then agreed that I will take her call 30 minutes later once I have reached my destination. Needless to say that I am still awaiting her call.</p> <p>I then visited the Tygervalley branch and spoke to Mr. Pentz about the whole debacle. He then requested me to complete a form in order to get this matter sorted. On 22 June I received another SMS requesting me to pay a deposit of R 700 in order for Telkom to install the service as requested. I again went to see Mr Pentz about this and he then sent Telkom an email in which they were requested to waiver the deposit and re-instate the service. I was also promised to get an answer from them within a week for which I am still waiting. </p> <p>Best of all is the fact the original letter I received from the Senior Manager Commercial Operations was ended as follows: "We wish to assure you of our best intentions at all times."</p>