FW
Faranaas W

1 reviews | Active since Jun 2011

12 Nov 2016, 15:43

Award winning BULL****TERS!!!!

<p>On FOUR occassions Telkom suspended my account even though I had paid them on time. You complain and send proof of payment but they tell you they can't see your payment. When I had a problem with my bank, I tried calling Telkom to explain my dilemma only to be told in spectacular RUDE fashion by Tshepo that I need to pay, I cannot extend any deadlines or make arrangements. This morning I e-mailed Joseph Napyane the proof of payment and note, I have now paid for November and December, he failed to acknowledge my e-mail. He ignored my e-mail like Telkom ignored my previous payments when they suspended my accounts on more than three occasions. How do they win awards when clearly they lack award winning customer service?!? I cannot wait for my contracts to come to an end, Telkom have been disappointing since taking on my three contracts. Well done Telkom, you have proven that you can F*** up and still win awards!!!</p>

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Replies (1)
Telkom
Telkom's reply15 Nov 2016, 15:57
Official

Good day.

We have tried to contact you but reached your voice-mail.

Your lines are now open & we apologize for the inconvenience caused.

Kind regards

William

Telkom Social MEdia Team