BM
Bev Moss-Reilly
1 reviews | Active since Mar 2010
30 Oct 2015, 18:01
AWARD WINNER FOR THE ABSOLUTE WORST SERVICE
I have 7 contracts with Telkom Mobile - which I now wish to cancel due to shocking service<br> I had ordered a device in August and before it arrived I decided I would rather have a different mode. I asked the agent who assured me that it was done in time and I would not be liable for a cancellation fee. When the invoice arrived just over 2 weeks ago I was charged over R 1700 for cancellation.<br> I phoned cust service &
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Telkom's replyOfficial
30 Oct 2015, 18:45Hello BevMR,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being assigned to our billing team and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM162772.
Regards,
Joshua
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being assigned to our billing team and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM162772.
Regards,
Joshua
Telkom Social Media Team
Telkom's reply30 Oct 2015, 18:45
Official
Hello BevMR,
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being assigned to our billing team and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM162772.
Regards,
Joshua
Telkom Social Media Team
Thank you for allowing us the opportunity to assist further on your query. Kindly note that this matter is currently being assigned to our billing team and feedback will follow.
We sincerely apologise for the inconvenience.
Your social media reference number is SM162772.
Regards,
Joshua
Telkom Social Media Team