Award for poor feedback

<p>So about 5 hours ago I logged the below complain review and below was the response I got 5 hours later I still haven't gotten any call as promised Telkom seems to be doing a fantastic job with their not so great service still patiently waiting ....</p> <p> </p> <p>I have a mobile contract with Telkom and I want to pay off the outstanding amount so I can close the contract cause their service is slow for one their network is constantly dropping whenever you call their call centre they are unable to provide you with answers and every consultant you speak to tells you something totally different from the last one you spoke yet it’s the same query so I called the call centre to find out the total outstanding balance they were unable to provide the answer and said I needed to go to the store for that information, I called again someone told me I need to send an email to ********** which I did on Thursday already still no feedback called again someone told me about a form I needed to complete and forward to ********** which I did on Friday still no feedback yesterday I went to a Telkom store in Southgate for the same query I was still not provided with an answer instead I was told to times the monthly instalment by 8 cause that's the outstanding months I have on my contract for one when one pays off their account earlier there's a discount and in this case for one I'm not provided with answers instead I'm being sent from pillar to post</p> <p> </p> <p>Official private business reply:</p> <p>Hi Kamomatshele </p> <p>Thank you for making contact with us </p> <p><br /> The response serves as confirmation that your query has been received and we will contact you.</p> <p><br /> We really do apologize for any inconvenience caused to you.<br /> <br /> <br /> Your reference number is: AI ********** <br /> <br /> Regards<br /> Luleka <br /> Telkom Social Media Team</p> <p> </p>