Awaiting transfer of line to new premises

Good Day I have moved premises recently and had went to the Telkom s**** to inform them and have my telephone and and ADSL line moved to mynew premises . That was last month.Today is the 9th ofMay and I am still waiting for the installation of my lines at mynew premises. I have spoken to the guys at the call centre and still no service.I am absolutely disappointed with the type of service.Telkom has always given me proper and wonderful service,but I cant seem to understand what the delay is.I am presently studying and require internet .Would you be so kind as to assist me .I have called the call centre many times and was always told That someone tried contacting me,I have given the consultants both mine and my wife's number and no one has tried contacting us.I cannot keep taking off from work to try and sort this out.When I needed a line ,I went into the store and was helped,now that I request a transfer of the line I need to call customer care.This does not work.