Awaiting response

Item: Telkom
Rating: 1
Author: Ikraam E

I am still waiting for a response from Telkom about a problem i had. Wrote a review on the 4th of December 2017 to which they rep**** on the 13th of December 2017 "Sorry to hear this and their team will attend and advise as soon as possible". On the 4th of January 2018 i received the same email response with an interaction ref number. Question : Am I going to receive this kind of email throughout the whole year or is someone going to fix the problem? When will Telkom attend to my issue?

Helpful (0)

Replies (1)

Telkom's replyOfficial

21 Feb 2018, 14:26

Hi Ikraam325

We apologize sincerely for what has transpired, this is not at all indicative of what we want you to experience when walking in to our Telkom store for assistance.

Please can you kindly go to any Huawei store or any retail store that sell appliances to purchase the power supply.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Telkom's reply21 Feb 2018, 14:26

Official

Hi Ikraam325

We apologize sincerely for what has transpired, this is not at all indicative of what we want you to experience when walking in to our Telkom store for assistance.

Please can you kindly go to any Huawei store or any retail store that sell appliances to purchase the power supply.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

Awaiting response

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