Awaiting Report 2 days

I visited the Greenstone branch to query an issue on my data usage. I was informed that my data for the month was used up. I requested a breakdown of the usage and a incident was raised and I was informed that it would be emailed to me. It was also established that the email address on the system for me was incorrect and this was changed. It is now Wednesday and I have had no response. I have now been told that I should get a response within 24 to 72 hours. That is ridiculous. My reference number is ***2. The consultant at the store is also not the friendliest. It seem like she has no interest at all. She obviously needs a lesson on customer service.