NR
Nitin R

1 reviews | Active since Apr 2017

04 Apr 2017, 07:57

Awaiting refund from Telkom

<p>I've been waiting over a week for a refund from a cancelled cellphone contract which was done within the 7 day period as advised by the Telkom consultant. I have still not received my refund as I'm growing impatient. I've spoken to numerous Telkom agents and they assured me that they contact me regarding the issue and no one has contacted me up to date.</p>

0
Replies (2)
Telkom
Telkom's reply04 Apr 2017, 11:22
Official

Good day

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply05 Apr 2017, 11:19
Official

Good day Nitin

Thank you for taking my call, as per our telephone conversation please note we have escalated your query with this reference number ***8 ,should you require further assistance or what to follow up use the above reference number, and feedback will be communicated to you.

We apologise for the inconvenience

Regards

Beaulah

Telkom Social Media Team.

Best regards,