Awaiting product devices after 2 months.

I have app**** for 10MBps fibre line 2 months ago (in May) online, and it was mission impossible to connect the line. I have now since being waiting for Wi-Fi extender device and TV media box which when I call sales or account (10213 or 10210) they sometimes tell me that my account is now closed and I should just wait or I must talk to online people which do not have direct line but just Chat. Your service sucks and no one seem to know or understand my query to receive my outstanding device.