Awaiting on upgrade feedback

I've requested for an upgrade on my home 3G package from the Brooklyn Telkom branch, since you CANNOT upgrade online!?<br> To my shock, as an existing customer I had to fill in a form once again, which has to go to head office for approval?<br> In the shop they said someone from head office will contact me the following day for feedback, which has not happened yet!<br> I've tried contacting the Brooklyn branch with no success.<br> I've also been told, that once the upgrade is approved, I will have to go into the shop AGAIN to pay the migration fee, which is a waste of my time --> compared to my cell phone service provider, once I am eligible for an upgrade, I have the option to do it online, or go into any physical shop, and depending on stock availability, walk out with a brand new product without any further back and forth with the service provider (no hassles), this seems not to be the case with TELKOM..?<br> Worst of all is, that I am requesting for a sim only deal, which will not require me to go back to pick up hardware, since they should be able to port the upgrade to my current sim?<br> <br> I am resorting to Hellopeter as in previous experience with Telkom, seems to be the best solution...