Awaiting Installation for 2 months after several broken promises

Good day,

On 7 September 2017, I requested my line to be moved as from 30 September 2017. After several days with no confirmation, I called Telkom to query whether my request was received. I was told that because Telkom was changing systems, my request was not received and that I should re-submit the request, which I did on the phone with the consultant. I was told that I would receive confirmation in 2-3 days. After a week, I called to query and I was told that my request was not on the system and I should resubmit online. Which I did. A week later, still nothing, so another call to Telkom who advised that my account was in credit vetting and I should wait I will receive confirmation from a technician within a week. After about two weeks, I called yet again. Yet again, my account was in credit vetting at which point I started dealing with a manager who escalated my query. About a week or two later and no response, I called again and after about for different managers unsure why I had not received any feedback and several "escalations" later, still nothing. Then eventually a manager, Linda Prince said my account had moved from credit vetting and a technician would be out within the week and would confirm a date with me. She told me that she was emailing the technician whilst I was on the line and cc'ing me. That was a month ago and no email has been received to date. So once again, I had to call again and this time I was told that my order was cancelled and I had to reply. (Please note I am a longstanding customer of Telkom who wanted my current lune moved as I was moving). I then called and was transferred to a manager Ntombizethu who promised that she would assist with my matter, and once again, escalate the query. Again, no feedback and after calling twice for her and leaving messages for her to call me, I got through to her and again, she was unsure why my account was in credit vetting for almost two months as I was advised that it should take 48 hours. She then said she would escalate to the technical department and ensure that they move my account from credit vetting and I will receive feedback in 2-3 days. Again, no feedback and several calls later I was advised that she needs to check with the technical department (which I believe is what she promised to do the previous time) and she advised that she would get back to me the next day. She didn't. A few days later, once again a call from myself, and no progress. At this point I was promised by Ntombizethu that the technician would definitely be coming out the week of the 6/11/2017. I queried whether this would be yet another broken promise from Telkom and I was guaranteed that a technician would install this week and will confirm the day of the week but it would definitely be this week and I was advised that the recorded call was my guarantee. In keeping with Telkom's appalling service, no technician came out. When I called to query, Ntombizethu was unknown to the agent who said my account was stuck at credit vetting and she was unsure why and could not see any instruction for a technician on the system. I advised her of my guarantee by a Telkom manager and that a senior manager should listen to my call and get back to me urgently. I was promised that someone would get back to me the following says. That was two days ago and nothing. Yet I continue to be charged by Telkom for services I have not been using. I would like installation immediately and a refund of the services I have paid for and not received. My account number is ********** 39