Awaiting installation

<p>So i visit the local store in cresta mall on 08/09/2016 and chose the adsl and landline option. The consultant tells me to pay my deposit which i did and requests a copy of my ID which was not with me but she request that i mail it and so i did straight away. I left the store thinking that all is ok and two weeks waiting period i can understand.</p> <p>I arrive home only to find that the mail has bounced and was not delivered to the consultant.</p> <p>On 10/09/2016 i visit the store again with a copy of my ID. To my luck the initial consultant was not present so a second consultant assisted me and checked on the system. I handed the copy of my id to him to ensure there will be no hassles. He checked my account and it said something about "deposit pending" to which i confirmed i had already paid. After a while he managed to locate the payment. He apologized and then decided to push the order as he felt i was let down by the service provider.</p> <p>On 21/09/2016 i visited the store again and met the initial consultant. She acknowledged my delivery of ID and checked the status of my account.</p> <p>Again it stated "deposit pending" and she resolved it but said that the two weeks waiting period starts now.</p> <p>That really upset me as it has already been one week.</p> <p>She pushed the installation and confirmed that it will be done by the coming friday 16/09/2016 and i purchased my cordless handset. I received an sms while in the store confirming the installation for friday between 7:30 and 12:00.</p> <p>The friday morning received an sms at 11:47 stating the technician has been dispatched for my order ( ********** 16).</p> <p>Another sms at 12:44 stating the same.</p> <p>At 15:00 i contact the call center 10213 to which the consultant says the technician has been to my home but there was a challenge and will sort it out. I explained that i was home all day and did not meet any techinician so this was untrue. Insisted to speek with the supervisor (linda mkhuta) and he promised they will contact me back on the same day with some feedback from technical dept.</p> <p>Im writing this letter with disgust and anger that they did not have the decency to contact me back and that the fact that a full day of productivity was all for nothing.</p> <p>I need answers and nobody on the line can provide me with anything.</p> <p>Telkom being the biggest service provider in the market cannot even have proper lines to speak to their clients. Throughout the call with linda i have requested that he do something about the noise.</p> <p>I think telkom service sucks and i havent even begun using it.</p> <p>Can anybody direct me in resolving this frustration. Their website is also not user friendly so thats out the door.</p> <p>Thanks for reading my story i just needed to vent and hopebthat this falls onto the right peoples eyes.</p>