Awaiting installation

We moved from previous home in middle april. We reported to Boost computers, which supplies our ADSL that we moved and he logged a call with Telkom to get a new line installed at our new home as well as whom to contact , with email address and tel no. We were contacted by this lady that the technician will come on 19 May. My husband explained that a new manhole must be put in, but she said the tech will nevertheless come out. We waited all day and the tech came out at about 3:30. He checked and advised that a manhole must be installed by planning and development, which would take about 10 days and that he would mark it as urgent, seeing as my husband works from home. They should've been there 29 May, and we are almost a month & a half later with no - one in sight. We tried getting hold of the lady to check progress and eventually just got a mail saying that your request is in progress. We have been paying our telkom account now for 2 month, as we were advised, as this would apparently speed up the process. The service is rediculous and the feedback even worse. In the meanwhile, my husband cant communicate with clients, send invoices etc from home, detrimental and a huge inconvenien