Awaiting Handset repair since 17 April 2015

I took my handset in for repair on the 17 April 2015. Telkom sent a load of SMS's saying the had the handset and it is logged in for repair. So it stopped there. I had to follow up with Telkom to get any feedback and eventually found that they were waiting for a proof of purchase from the store. AS per usual no one answers the phone at the store so I went into the store and waited for an hour to get the proof of purchase sent. Once again I am left in the dark. I cant get hold of anyone not on the 081 180 number, via the customer service chat or the repair centre ***.<br> How will I get my repaired handset back and will it be this year before my contract finishes.<br> Seriously Telkom you constantly let yourselves down on customer service.