RI
Russ I
1 reviews | Active since Apr 2014
27 Jan 2016, 21:45
awaiting for a fixed line instalation
I have app**** for a fixed line installation two weeks ago, around January 13th through the Telkom website, As i did not get any response, through a form confirmation or a call, I then app**** again the following day. After still not getting a response to my request, I then selected the option for Telkom to call me so that I could apply for the fixed line over the phone, and to date I have still heard nothing from them about my request.
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Telkom's replyOfficial
27 Jan 2016, 21:54Hello russrv3nge,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193440
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193440
Regards
Tumelo
Telkom Social Media Team
Telkom's reply27 Jan 2016, 21:54
Official
Hello russrv3nge,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193440
Regards
Tumelo
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm the service number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM193440
Regards
Tumelo
Telkom Social Media Team