awaiting credit and then get handed over to ITC

I have been waiting for almost a month from someone in Telkom to call me regarding my credit on my account. Despite several attempts from me csalling them. I had no service (voice and data) for almost 6 weeks. I was originally told i would receive a credit and have been waiting since. I havent paid my account because a credit has been due to me. Over 3 weeks ago when i started querying the account i was told i received a R53.69 credit. WHAT A JOKE, for not being able to use their service for 6 weeks!!!!!. I incurred costs of roughly R1500 in that period as i was forced to use my cell phone and mobile data. This is over 100% more than what i pay telkom. This was brought to their attention!!! i was assured someone would call and resolve my issue. NOTHING. i resorted to asking on their Facebook page for help. NOTHING. all i get as a reply is that someone is looking into my account. No one ever does. No one ever calls. When you call for help they say someone is looking into the account, again NOTHING. NOW I HAVE BEEN HANDED OVER TO A CREDIT BUREAU for the funds outstanding. WHAT A PATHETIC BUNCH!!! How do i proceed with these *********** people and the *********** company.