Awaiting ADSL line for 136 days and counting

I moved house on 01 December 2015, and immediately informed Telkom that I needed my line transferred. <br> I was advised that my new area's exchange is different, therefore the transfer would require a new line to be activated.<br> I followed up on 17 December 2015, only to be told that I SHOULD have canceled the old line (myself) and app**** for a new one (***). This request was done on this call.<br> On 13 January 2016; I followed up again, and was told that the line could only be processed in early March 2016 (ref ***A)<br> On 9 March 2016; I followed up again - and was told that there is no updated information, and I would have to wait. No alternatives were offered.<br> It is now 14 April 2016; and I have had no concrete feedback and in addition I am the one who is calling Telkom for an update.<br> Note that I work from home, and have waited for over 136 days with no movement on my query, yet my old account is still being billed.<br> <br> I need resolution!!<br>