Avoiding Customer Complaints (As Usual)

My internet has been constantly disconnecting for over two months now and it has taken Telkom that long to finally respond to my complaint which yielded absolutely no resolution, I have just recently had a technician come to my house for over an hour and a half just to tell me my Landline doesn't work (which is not true) and completely ignored my situation with the internet connection. A second technician got a hold of me via the phone to tell me that the problem was \fixed"and he would get back to me on the matter"