AVOID THIS COMPANY

This is one company you definitely do not want to deal with. I pay my moms account on the 25th of every month despite it only being due for payment at the end of the month. I have not received an account from them in over a year!!!! They disconnected our internet because our payment is not reflecting on their side and I owed R250 which I did not know (where this extra amount comes from is unknown as I have a R599 deal with them and pay R600 each month due to not getting any accounts). NO sms, no email, no phone call, no correspondence at all telling me that there was an extra amount owing (I had already paid the monthly R600 on the 25th). My mom is 94 and we are on LTE hence the home phone does not work now, and my mother needs her landline if she needs urgent care as she is ill. Telkom actually does not care about their clients. Correspondence would be very nice TELKOM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My mom has been a loyal client, paying way before due date for many many many years and then they do this? It is totally unacceptable and absolutely disgusting. I would love to change my service provider but from what I know Telkom keeps billing you even if you cancel your service so what does one do? After this episode and having so little disregard to their elderly client who has been with them for so long I want everyone to know that TELKOM is despicable, disgusting, rude and have a "I couldn't care less" attitude. I do hope this gets read by someone who has a heart.