Avoid Telkom - You pay for no service.

Telkom do not give a damn about "customers" only payments. Yet cannot deliver!

I initially reported that my adsl and phone line where completely down on the following date 2018-01-26 and got the following reference number - 68ARK020218. This problem went on for nearly a month and was only eventually resolved on the 2018-02-21.

The line was working for a week and then the exact same thing happened on the 2018-03-02 and i received the following reference 16ARK020318 .

The line is still down more than two weeks later and i am again sitting with a situation where nobody can give me an answer. All i get is the generic " We are waiting for a technician to be dispatched" which helps me nothing whatsoever.

Keep in mind that Telkom demand that you keep paying in full for this service even though it is not operational. I am now going on paying for two months where i was able to utilize this service for roughly a week. Yet if i am late with payment they will not hesitate to disconnect the service.

This service is unacceptable and I am on the verge of cancelling with Telkom in totality based on this work ethic. Surely if the issue is that bad that it takes a month to resolve someone could tell me to cancel the service and stop milking me for money when they cannot deliver the service.

I am completely dissatisfied and past the point where I am actually angry. I have had to purchase an LTE router and account in order for my business to keep functioning and guess who i purchased it through? Not Telkom as they have proved that they are only worried about the income and not customer service. They no longer have monopoly and it is just a matter of time until this ship sinks.

My advice would be to rather go directly to a wireless service and forget about Telkom.