Avoid telkom, worst contract on earth.

Telkom is the worst!

I am a 69 year old man, I word hard for my money. At my age that's a miracle. Now telkom wants that money.

I took out a contract with them in July 2019. When taking up the deal, the agent and I agreed on the 15th as the debit date. To my surprise, when I got the phone and installed the app, it told me that I would be debited on the 5th.

Now I had recently experienced a banking scare, my account was almost hacked. I decided to keep my money in a different account, only to move it back in to honor my debit orders, including telkom.

When the 15th came, my account was debited with R265, but found no money, I hadn't made provision for it because I was expecting it on the 5th. I immediately made the R264 payment manually and thought everything was fine.

It was only when I got my August bill that I found a rejection fee of R202. I called telkom to dispute and cancel the rejection fee but was told to send screen grabs of my app with the information that led to this ordeal, which I did.

48 hours later I called back to follow up but was told to wait for the 72 hour turnaround time, with I did by waiting another 48 hours. The agent also confirmed that he could see the interaction I had with the other agent.

I was shocked, when I called again, to learn that not a single trace of my complaint. The agent told me that there was no escalation, no complaint, no record. I lost my cap and the call ended on bad terms.

I decided to call back today, the 11th, and get it sorted once and for all. This time was much shorter. I was told flat out that I would not be getting the fee cancelled. The agent told me its my fault for not calling telkom to confirm my debit date. I asked if she had ever confirmed a contract debit date, to which she said yes. Not convinced I told her that was a lie and her parents would be disappointed in her for lieing to an old man, in the way I would be disappointed in my kids if they ****.

In closing, if u want a contract, go for any company but telkom. Your needs will not be taken care of. They will try as much as possible to take your hard earned money, over and above your monthly fees.

My premium is R178 a month. But I have yet to pay it. The first had a pro rata, with I accepted, and the second one comes with a rejection fee. Is this gonna be a norm? What fees will I face next month?

Telkom is indeed my worst regret in my short 79 years on earth.

Kind regards Fana