Avoid Telkom Internet due to billing department.

Telkom Fibre started sending SMS notifications about billing to my cellphone, but the SMSes mentioned by Telkom Mobile account, which I don't have. I tried to get hold of someone to clarify, but the call centre staff simply hung up the phone.

Telkom proceeded to attach a line item to my bill in April referring to Tax. After spending 2+ hours on the phone to numerous call center staff and in their local store, it turns out to be an adjustment for R1600 because they were billing the incorrect amount. No notification, no clarity, no communication. The debit order failed to clear and the account was suspended.

The amounts on the bills closely match the amount on the contract. It is not clear for how long this practice has been carrying on, but at the very least a call the month after they realized their mistake would have been fantastic. Trying to get this resolved has been a less than pleasing affair, affecting both work and finances.

After 7 years of good service I would not recommended Telkom Internet due to their *********** billing department, unfriendly call center staff, many of whom cannot do not have the knowledge to help and their instore staff who cannot help due to Telkom's policies.