Avoid Telkom Fibre at all cost

Good day

I signed up for a new product with Telkom on 02/10/2024 and I am so frustrated as I received no conformation that my issue will be responded to. I moved into a new complex and needed an instalation as the complex only uses Telkom's fibre, I called the contact centre today to request status of my application. Only to find out it's on hold since the 02/10 due to unverified physical address and was not informed about this. I requested Evelyn pillay from the sales department to put me through to her supervisor as she could not assist me and kept giving me robotic answers. They are awaiting confirmation of my address and nothing had been actioned since I signed up. I asked her if theres anything I can do on my side to speed up the matter and her response was no, I need to wait another 7/14 working days even though they still did not verify the address yet. I then spoke to Thapelo Matamelo who is her senior, I was given his direct cell number - I thought this was unprofessional as there will be no trace of the conversation thereafter. Regardless, I sent Thapelo an email with my physical address and he advised he will send it to the correct department for assistance. When I called back at 3 pm, there was no assurance that the matter has been resolved or that it has even been attended to as Thapelo advised that no one is getting back to him from the department that needs to correct this matter. It leaves me with no faith that my issue will be attended to as there is no proper communication internally, how will the client get a hold of anyone for assistance then if the internal processes are so weak.

I do not have faith in their ability or their products now and I have to go into a yearly contract with Telkom. I work from home and I need a stable connection.

I will be letting all my friends and family know about this as if they have other options for fibre at their disposal, they should reach out to another provider. Other lifestyle estates should be aware of the poor customer service and opting for another provider. I hope someone will see this and help me regarding this matter.

Regards, Semone