Avoid Telkom at All Costs – Incompetence and Terrible Service

If I could give zero stars, I would. Telkom is hands down the worst service provider I’ve ever dealt with. I canceled a phone contract within the legal cooling-off period and returned the device as required. Despite doing everything by the book, Telkom still tried to charge me cancellation fees and kept pushing me from department to department instead of fixing their mistake.

Their customer service is an absolute joke—every email response is just them passing the problem onto someone else instead of actually resolving it. It took multiple emails, proof of return, and constant follow-ups just for them to acknowledge that I returned the device. Now, they’ve opened yet another case to "waive the charges" that should never have been there in the first place.

This company has no regard for their customers or their time. If I hadn’t fought back, they would’ve happily charged me for a device I don’t even have and let it affect my credit profile. Avoid Telkom unless you want endless frustration and *********** service.