Avoid Telkom at all costs.

I've been struggling for nearly a week now to get a technician to come fix my ADSL line which I use for working remotely. Every second that's wasted is more money down the drain.

I'm looking at wireless options from other service providers just to get away from telkom and their terrible attitude towards paying customers.

I logged the fault on Tuesday 08 Dec 2020, it's now Friday 11 Dec 2020 and STILL no technician has even been assigned to come and look at the line fault.

I keep calling and trying to have the fault escalated, but I am still waiting - a week of work lost due to incompetence and ignorance. No technician assigned, no fault acknowledgement, no service.

I've been informed that billing will be adjusted once the fault is resolved and that "ADSL is a best effort service", well good luck billing for R0 when I cancel the line, and I disagree - Telkom ADSL is a 0 effort service.